Despite a challenging year for retail in 2020, we estimate that worldwide retail ecommerce sales posted a 27.6% growth rate for the year, with sales reaching well over $4 trillion. This represents a substantial uptick from our mid-pandemic assessment that global ecommerce would decelerate to 16.5% growth and demonstrates the remarkable extent to which consumers transitioned to ecommerce last year.
Even as total worldwide retail sales declined by 3.0% and recessionary conditions set in around the world, ecommerce managed to perform above pre-pandemic expectations in 2020.
“We anticipate that consumers will maintain many of their newfound digital behaviors in 2021,” said Ethan Cramer-Flood, eMarketer forecasting writer at Insider Intelligence and author of our new report, “Global Ecommerce Update 2021.”
“However, with so much growth shifted forward into 2020—and with a full year of relatively normalized brick-and-mortar commerce—2021’s growth rate will decelerate to some degree, despite the enduring enthusiasm for ecommerce,” he said.
We forecast that worldwide growth this year will be 14.3%, which is a relatively low number compared with 2019’s 20.2% and last year’s 27.6%, but it still represents $611 billion in additional ecommerce sales.